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Refund Policy

At Genesis Accounting Group, we strive to provide exceptional accounting services to our clients. However, we understand that unforeseen circumstances may arise. This Refund Policy outlines the situations under which we can offer a refund for our accounting services.

Due to the nature of our services, we generally do not offer refunds for completed accounting services such as tax return preparation or bookkeeping completed for a specific period. This is because once the work is performed, time and resources have already been expended on your behalf.

However, we are committed to client satisfaction and building trust. Therefore, we may consider a partial refund in the following limited circumstances:

  • Mutual Cancellation: If you cancel a scheduled consultation or service prior to 7 business days before the scheduled appointment or service start date, we will provide a full refund of any pre-paid fees.
  • Unforeseen Circumstances: If a documented and unforeseen circumstance prevents you from utilizing our services after an engagement has begun (e.g., serious illness, natural disaster), we may offer a partial refund minus a [Percentage]% administrative fee to cover time and resources already invested.
  • Material Misrepresentation: In the rare circumstance where there was a material misrepresentation of the services offered on our website or during initial consultations, we may offer a full or partial refund at our discretion.
  • Fees associated with time spent on legal research or drafting documents after the initial consultation, even if you decide not to proceed with our services.
  • Fees associated with travel or other expenses incurred specifically for your case (e.g., filing fees, third-party data retrieval).

If you believe you qualify for a refund under this policy, please submit a written request to [Your Email Address] within [Number] days of the service cancellation or completion date. Your request should clearly state the reason for your request and any supporting documentation (e.g., doctor’s note for unforeseen circumstances).

We will review your request and respond within [Number] business days. We will use commercially reasonable efforts to process any approved refunds promptly, typically within [Number] business days.

  • This Refund Policy is subject to change at any time without prior notice.
  • This Refund Policy applies only to accounting services purchased through our website or directly with Genesis Accounting Group.
  • This Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws.

If you have any questions regarding this Refund Policy, please feel free to contact us at 813-415-7379